I tried using the chatbot to discuss upgrading my wireless plan from 5GStart, but it couldn't answer my question and kept me in a loop to nowhere, I tried the call back option but that is "not working at this time", now I'm on hold forever 36 min and counting. The union can't be blamed for the poor digital service and lack of service reps to adequately handle the call volume.
7 replies (most recent on top)
@1cij+1fti5bjI If wireless online portal is anything like Fios online portal……this is a 💯 factual statement….22 years ago, the online portal worried me….26 years later, I laugh my a$$ off….. ha ha
Verizon Wireless has gone from the best customer service to the worst customer service.
You were already online. Click click click and youd be done already. You probably have more information available then the rep has when you are on your account.
Sounds like a union shill post. What is to discus when upgrading your plan? Just pick a plan and hit submit. Tell me how great those old telephone wires are?
This literally describes all of Verizon’s digital tools.. kinda dog 💦
Ever since the pandemic and they let go more than half of the staff in the stores, change commissions, took pay away, nobody wants to work here anymore and I don't blame them. We can barely keep the shop open on the day to day.
By the way. I tried the call back feature yesterday at about 11 AM, said estimated 12 min wait, they called back at 11 PM and then said office not open at this time.