Managed Services Are NOT Good for Any Company!

https://archive.ph/oFwZO

Phone transfers, dropped calls, ignorant staff, lack of emphaty, accents...

Escalation Game With Managed Service Providers

Got an issue with a vendor’s service? Sure, they may be just a call away from you. But don’t expect the first call receiver to solve the problem there and then- Often, they have to escalate your issue over and over to get someone who can assist you.

Continues at: https://archive.ph/oFwZO
original at: https://www.agileit.com/news/why-managed-service-providers-suck/
please note that thelayoff changes the word s u-k into suck - so that url above will likely not work

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Yes. Pacific Life did this. Their Newport Beach headquarters IT department was filled with brilliant top shelf people.

They canned about 300 people so they could hire more new age digital transformation people. It’s starting to remind me of the WWW craze when companies would throw heaps of money at anyone who could click a mouse or write one line of HTML.

Insiders tell me it’s been horrible working with the MSPs and simply miserable for the remaining staff.

Honestly I think that we were doing just fine and there will be issues.

MCK will save some money, some execs will get more money, promos.

Peons and grunts will pay for it.

The customer, the user will not be better off.

Good luck all.

Let them figure it out again. McKesson tried to outsource and it failed miserably. People let go were asked to stay because the MSP wasn’t cutting it. Honestly, being let go is a blessing because staying will be he-l trying to transition and manage an MSP.

You got what you wanted so now live with it McKesson.

I couldn’t disagree more. Internal I.T support (US based) is phenomenal

Thread regarding McKesson Corp. layoffs

Managed Services Are NOT Good for Any Company!

4 replies (most recent on top)

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