On the remote chance that any current or prospective customer will see this: Do not spend a single dime with this company until they get the product and support issues fixed. Products are very unstable - Horizon, VRA, NSX, Tanzu...take your pick. And getting a live support engineer on the phone is nearly impossible these days. The "customer first" claim that is touted internally is a total lie when you see the real world experience. You've been warned.
2 replies (most recent on top)
Agreed that it is not the front line support engineer's fault. They are just victims of a system that has been broken over several years by so-called leaders. The real problems started at the C-level and worked their way down. Poor product quality and anemic support are just the result of clueless or self-interested executives.
#VMware customer if you need quality work then escalate the cases blaming the managers in the escalation. Even better if you have higher up name and contact. Don't blame the engineers they overworked and underpaid with toxic environment