I noticed the CEO mentioned implementing more AI instead of human work in claims (in the last Fireside chat). Do you think this change will leak into other departments as wel, such as sales/customer service?
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Yes. Automation and turn over to offshore personnel is their motto. Cheap foreign labor. Irony is the medical arena is going to learn the same lesson that other industries learned 20 years ago. You get what you pay for and in the end it costs even more because the work has to be redone because it generally a huge disaster.
Yes, it will eventually overtake all areas, including UR, UM and Case Management. Corporation has had multi story buildings completely dedicated to AI development for a number of years. Sadly, it is just a matter of time.