Citi usually manages their BAU people out of fear and are quick to tell you that the pittance you are given for a raise or bonus is doing you a favor. If your role is BAU then you WILL NOT be given a raise to match the rise of inflation. It just won’t happen.
Oh you’ll be given the ole standard “every gets the same thing” or “this 2% is the norm for us” or “this 3% is more than anyone else in the team” either way, it’s a good as its going to get. If you want you pay to be adjusted to match the rise of inflation, then you’ll need to jump to another company…..bottom line.