Thread regarding State Farm Insurance layoffs

Agents come first

The only thing they care about is agents. That’s it. Not customers, not employees. Just agents. The stark difference between the way they handled the company’s 100 year milestone for agents vs employees is a perfect example of this. Agents got wined, dined and pandered to during an all-expenses paid week of luxury in Vegas. Employees got to choose between eating a sweaty hamburger or a sweaty hotdog outside under a circus tent while trying to avoid getting heat exhaustion.

This is absolutely true! I apologize for copying someone else's post - @3fvu+1htPd1pQ, but I couldn't have said it better. The question is, why is that so? Why are agents so incomparably more important to SF than employees or customers...?

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Post ID: @OP+1hAqztK6

21 replies (most recent on top)

@3aqo…they have everything ready to go. Oh, except for the systems that are supposed to make it possible to eliminate all that service from the agents’ offices. Those aren’t even scheduled to rollout.

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Post ID: @6gaz+1hAqztK6

@2nya…maybe with good reason. Can’t recall a single thread on here that was started by an agent complaining about useless employees. Maybe agents have better things to do during work hours.

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Post ID: @6gyy+1hAqztK6

Nothing happens without a sale! But for agents this company would not exist!

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Post ID: @5ovw+1hAqztK6

@3aqo….maybe, but we’ve been hearing that every year since at least 2010.

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Post ID: @3nfn+1hAqztK6

The point is things are going to change with the renewal comp. They have everything ready to go 2023

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Post ID: @3aqo+1hAqztK6

@3vmm-LOl. thanks for reinforcing my point.

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Post ID: @3eqj+1hAqztK6

@2umb. Down talk, belittle, condescending, and name call. SF agents are the pillar of our communities? IMO narcissistic.

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Post ID: @3vmm+1hAqztK6

Another uninformed, juvenile response. No one is preventing you from pursuing agency except you. In the end, at SF or outside of SF the marketplace determines your worth. You might want to look in a mirror if you are unhappy. This is the best job market in history. If you feel you can’t leave then accept the circumstances-it is not going to change.

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Post ID: @2umb+1hAqztK6

@2jya Theyll learn when the metrics overheats and the motor shuts down.

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Post ID: @2oia+1hAqztK6

Yeah the vegas weekend vs "here is your $6 cookie"....its really a stark difference. I feel executives see agents as valuable adults and claims handlers are little children brats that need token gifts to be happy....which isnt the case.

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Post ID: @2jya+1hAqztK6

@2yzv. Obviously a leadership problem that fails to address the partnership philosophy in so many more ways than just one. When the job becomes metrics and is run by "the players" there are problems that affect the partnership and eventually hurts the policyholder.

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Post ID: @2hqu+1hAqztK6

@2nos…..You fail to realize that literally thousands of agents are former claim reps and underwriters. We know both sides of the business and have done it all. You have not.
In the past, our claim service did help sell policies. Now, our claim service is honestly an objection we have to overcome. And no policyholder ever said they came here because of our underwriting.

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Post ID: @2yzv+1hAqztK6

Just how many policies in operations have you serviced? How many contacts in operations do they make compared to agents? How many policies have we gained from good handling in operations? Adjusting according to all levels is the hardest job in the company, so agents you're out of line disrespecting your adjusters. Back off! They truly deserve as much as you.

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Post ID: @2nos+1hAqztK6

just how many policies have you sold????

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Post ID: @2dav+1hAqztK6

@ozv…Policy Center? Seriously? It’s very labor intensive for agents because we literally do every function on policies there. Immediate issue because we have to complete underwriting to submit the app. Billing, documents, etc all performed by the agent. Policy Center is eliminating everybody else from the process and placing the agent front and center. By the time agents are removed, the rest of you will already be gone and will be left to AI

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Post ID: @1uwd+1hAqztK6

There is a lot to sh!t on about the company but claiming most agents do not earn their keep is not one of them, this comes from someone who has been in claims exclusively. If you aren't already aware, all sales jobs have perks and incentives built into the role. Ask a pharmaceutical rep about trips and contests, car salesman have incentives every month. That is the trade-off for commision-based work vs the certainty of a steady hourly wage or salary. Agents are betting on themselves while employees are betting on the company. If you want things the way you like them there are innumerable opportunities to be your own boss by starting your own business.

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Post ID: @1dmz+1hAqztK6

You couldn’t begin to handle the volume of “nothing” that we deal with constantly. For every department and every function at SF since the customer has nobody else to contact. The “why did my bill go up?” calls alone take an enormous amount of time and expense.

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Post ID: @bjv+1hAqztK6

What do you think policy center is all about blockhead. Expect half renewal comp higher first year. Did you think things were going to stay the same forever for doing nothing Unbelievable.

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Post ID: @ozv+1hAqztK6

Ah. “Big changes coming guy” has spoken. Maybe. Agents have been expecting it for 20 years. But until SF can truly handle the service and customer calls agents deal with…they can’t possibly make those changes.
CCC is a long way from being able to do so.

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Post ID: @blz+1hAqztK6

Big changes coming on agents side they aren’t pushing all these separate product lines for nothing. Look like renewal comp going to take a hit

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Post ID: @hvl+1hAqztK6

Maybe because they sell the products and generate over 90% of the revenue. And also, in many cases, they are the living embodiment of SF in their communities. And when there is a service issue of any kind-claim, application, billing they get the first and majority of calls. Btw, I am an ops person not an agent.

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Post ID: @upw+1hAqztK6

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