It doesn't seem to me that the leadership cares about the quality of service to clients anymore. Do you too think that it's almost become irrelevant to them?
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@1ujb+1i8g3LbM - - Yes, there is a toilet module in platform-x, which when you install will ensure there is no water leakage and help in efficient use of water.
It's pretty clear that customers are way down on the list of priorities for Mr Shouty.
His priority is simple: in-quarter financial results. Nothing, nothing, else matters.
DXC has written a lot of very low margin business, so the best way to boost short-term results is by cutting costs. The only way he can cut costs is by laying off staff. This results in poor customer service (not enough people to service the accounts), and customers start to leave. That of course results in worse cash flow, so the answer to boost short-term results is yet more layoffs.
Mike Lawrie proved that this was how the cycle works, yet Mr Shouty still doesn't seem to have worked it out. IF Shouty had stopped cutting, started writing business at higher margins, and implemented real staff motivation schemes the moment he took over, DXC could have become a company with great revenues, profits, and growth. Instead, Mr Shouty is handing DXCs customers to DXCs competitors in his quest for in-quarter results to present to Wall St.
Every single issue faced by DXC has the same cause: laying off productive staff and the inevitable drop in revenue caused by this process. The drop in revenue inevitably exceeds the reduction in costs. That continuous reduction in revenue is why there is no development, bonuses had to be scrapped, pay rises don't happen - etc. I speak as a former senior manager at DXC, who could do nothing to stop the layoffs, and could do nothing to improve things for anyone in my team due to the constraints imposed first by Mike L, then by Mr Shouty.
Who is the person who keeps pumping platform-X? Is it a joke? How many customers have bought platform-X? It's not a product just a bunch of scripts, sys admins and some powerpoint presentations. Other companies do this as perfective maintenance/continuous improvement and don't try to pass it off as a product or value add. The only difference is they make a difference to efficiency whereas platform-X doesn't. More rubbish from the DXC smoke and mirror factory.
Quality of service has improved greatly after we introduced Platform-X to our customers. We are in the process of getting all customers under platform-x to give them exemplary service but there is quite a backlog, since 1000s of customers are in the line.