Thread regarding Fiserv Inc. layoffs

Interesting facts about Hickory closing

So apparently, the site officially closes on November 3rd. Security will continue to stay until the end of the year.

BAC Associates and all managers and supervisors (only ones there) will begin the WFH transition on that date. No exceptions. All support staff (CX, PM, ISD, TW, etc) will be subject to the same.

The reason? It’s funny to be honest. HKY LKS facilitators and Learning Enhancement Leads are traveling to Coral Springs and Marietta in the coming days (some already there) to train new hire BAC classes. Fun fact: all classes will include on-site facilitators to train future classes to “eliminate travel”.

Fiserv cannot afford to take BAC off of the phones. By Nov 3rd, 4 classes will be in ABAY taking the calls, allocating for the time to send these HKY associates home.

Waiting LAST MINUTE to transition. There is such a big picture that we are just not told. It’s awful.

These poor LKS folks are training their replacements.

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Post ID: @OP+1iWFbiTs

2 replies (most recent on top)

Isn't Bank of America ramping up their own processing after they left Fiserv? Aren't the locations being exited leased and dedicated to that bank's business? And they are moving the work to co-located space in large go-forward sites? I understand that no one wants to lose their job, but this feels like sound business strategy since Bank of America will eventually move entirely off Fiserv.

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Post ID: @hnv+1iWFbiTs

Even more interesting is the word on the street is the hammer is dropping on the Phoenix, AZ Call Center today. I'm not sure what date the office will be closing to associates, but I'm sure they will stay on long enough to support Bank Of America until Marietta and Coral Springs are ramped up to speed. Frank is doing everything he can to rid his Frankserv of anything original Fiserv/CheckFree.

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Post ID: @evi+1iWFbiTs

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