Our IT, travel, corporate card, etc services are total cr-p now. Automated systems with no guidance that when they don’t work or you have a question are impossible to find help. What a joke. Fired everyone and now nothing works.
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I knew what had to be changed, but I couldn't make it. When they contacted me for my submitted ticket, they had no idea what to do. I had to share my screen and show them step by step until I got my error.
Another time, I watched them Google how to do something.
Do not tell me? Are the IT Permian gone?
How many other people start tickets from the help desk and get notifications they've been closed without any sort of action or resolution?
This is actually considered a short term benefit to the company as employees get used to awful IT support and request IT help less in favor of finding 'close enough' alternatives. Of course the long term impacts of lower quality work won't be felt until it's so temporally detached that the execs who made the terrible decisions are off to their next Hipo assignment (but this is par for most 'strategic decisions' anyway).
Who cares anymore. Just lower your expectations and embrace the suck
They send us to IT service support in another country. Obvious difficulties in understanding American English. They must charge by the minute based on how long the can drag out the call without solving the problem.
The Sharepoints are hugely unstable now and nobody cares or does anything to improve their stability. Finished work 2 hours early today as it is impossible to work without them.
Productivity improves... Not.
This is how an organization begins to dissolve. First cut services to the bone, next comes the business lines. Those that aren't divested will be trimmed. The MC is setting itself up to become an acquisition target for someone... get ready for the next "merger".
I blame IT for creating a separate system for the VIP members of the organization. Wayne Tracker didn’t have to put up with this.
Yep. They have cut global services to the bone. Most basic IT services have been outsourced to HCL. It isn’t IT’s fault when you can’t get service. Blame your business leadership, who sets budgets for various services. They care less about supporting their ‘business’ than IT does.