Thread regarding Verizon Wireless layoffs

It feels like the company is losing its direction

Of course, this is noting new. I think that this place has lost its direction long time ago. Why? This could be a long discussion but the question that remains is whether the company will manage to get back on track, because it is obvious that the leadership has lost its way.

by
| 1247 views | | 8 replies (last )
Post ID: @OP+1j2K0TcZ

8 replies (most recent on top)

Well said, Wall Street hears we're innovative yet the company is absolutely ran by selling telco month over month, quarter over quarter. I've been in several parts of the company now for 18 years and feel the least confident in my future in VZ than ever. That's sad because we're good at the network stuff, hands down. What you haven't seen is commitment to innovative strategy. They'll start on the path, then waiver the second Wall Street is pi---d at quarterly results. Look at other tech companies...They all give the middle finger to the market at some point because they believe in something the world hasn't relaized yet. Until we're able to get a leader that can handle losses for a while, we'll be the next Sears before you know it. It's sad that a CEO today is only as good as their stock price. Hans has qualities, but lacks the courage to make a true run for GOLD. Just my 2 cents =)

by
|
Post ID: @7xky+1j2K0TcZ

They have lost the buy in with anyone in retail. Incentives are absolute trash. Commission is a joke. Awardperqs are an insult. All this biometrics focus doesn’t even align wi the commission. When you actually ask someone why that is, they literally have no answer. I know multiple stores that ended with 1 or zero greens yet still ended commissions above 100%. How does that make sense. 300% VHI on commission but not green on bio‚Ķ.(palm to the face)

by
|
Post ID: @2azu+1j2K0TcZ

When companies don't focus on their core competency, this is what we you get. The ash heap of dumpster fires is littered with iconic companies that wanted to be different than what they are.

by
|
Post ID: @1ksg+1j2K0TcZ

The company has no direction or purpose except to scam employees and customers out of money

by
|
Post ID: @1szp+1j2K0TcZ

I think one of the big things is they need to listen to those of us who live the retail life everyday. For instance, the set up and go nonsense isn't going to be the big money maker they think it's going to be. They slashed our head count but somehow they want 56% set up and go. Anyone who has been in the store knows that this is impossible. If everyone rep spends the required hour plus with 56% of the customers we will be looking at 3 plus hour wait times. Oh and I'm sure they are going to keep bringing up our transaction times as being too high. I mean you cannot have it both ways.

by
|
Post ID: @1wzq+1j2K0TcZ

@1fwp+1j2K0TcZ for me as a retail employee, the NUMBER ONE thing that needs to happen on a long-term trend is investing less overseas and more internally. Why? Because on the short term, customers consistently hate our customer service offered now (remember JD powers awards?) and the systems team is clearly all outsourced overseas (hence why everything crashes/errors).

So, currently, employees hate their systems, customers hate the customer service they get. Customers that don't feel they get good support will eventually leave. Employees that feel nothing works correctly will eventually also leave. What's left? More outsource to backfill? More new hires with less investment in the company?

by
|
Post ID: @1app+1j2K0TcZ

Verizon has cash, they just invest it all wrong.

by
|
Post ID: @1kjo+1j2K0TcZ

Step one. Cut the dividend. Yes the stock will get pummeled and yes the band 5 and lower will squeal like pigs, but that money is urgently needed elsewhere. Let some of the leadership go whose failures and lack of imagination let things get to the state they are in.

Step two. Use the $10B going annually towards the dividend to actually do some revolutionary product development/enhancement and fix the network issues.

Step three. Start growing again by selling more of the new and improved products, and hold the line on discounts and price concessions by delivering a superior product that merits a premium price.

Step four. Use improved cash flows to reinstate a dividend, while maintaining a sufficient pipeline into product development.

by
|
Post ID: @1fwp+1j2K0TcZ

Post a reply

: