Replying primarily to OldSASer. I have no doubt that we know each other and probably have worked together directly. You are correct … it is quite a feat that a privately held software company like SAS has not only remained for 46+ years, but grew for most of that time. I was there for most of that ride and it was pretty amazing.
The biggest problem I see (and it happens everywhere) is developing effective management during high growth. No doubt this is especially challenging at privately held companies with a small number of founders, who become extravagantly wealthy yet remain involved to at least some degree in the day in and day out operations of the business. This is SAS to the “T”.
I had a couple of personal conversations with JG over the years regarding ways that R&D in particular could be improved and expertise developed in deeper and more effective ways. Of course, he didn’t have much to say in a way of response and it was always around doing something that had a shorter term impact our revenue. So from my calculus, the two biggest fails were #1 not having enough vision/investment of resources in longer-term research interests and staff development, #2 Shifting focus away from keeping SAS an R&D driven organization.
The plain fact is is the greatest value SAS Software delivers today and corresponding revenue comes from software designed before the company became a product/marketing driven organization. Instead, the investment should have been made in paying top employees better, keeping the management hierarchy flatter (which can be done when you pay well enough to hire the most competent developers and other staff) and focus on building a better long-term foundation rather than squandering resources on failed solutions and organizational window dressing.
Ultimately, anyone who significantly contributed over decades to build SAS should of had a bigger piece of the action. The fact that this did not occur may be why some employees were dubbed “the retired in place” because they no longer cared about “moving the needle”. The cumulative effect of this over time absolutely diminished productivity and innovation. It was the double-edge sword of not having enough skills to move to a tech company that provided equity, yet being valuable enough to the aging SAS technical infrastructure to be kept around to stoke the legacy revenue stream.