It's no secret that Xerox is losing money, tons of money, each quarter. I understand that they want to outsource work to stop the hemorrhaging. However, it's having the opposite effect. It's resulting in customers leaving and high employee turnover. A copy machine is a commodity. The only way to turn this around is to drastically improve customer service.
Few people realize that this is the only way forward. Unfortunately, our management is not among those few.
As the saying goes, “You get what you pay for.”
Hiring great techs here in AZ. In place of complaining look for new work. Lots of great companies still left out there!
Go work for a good dealer , good service , better pay and car , happier customers , home by 4 . No metrics !
From a TSR point of view, I know it gets stressful when the calls starting piling up, but you can only do so much. Make sure you touch 5 machines a day, on average, do a Total Call to help prevent a callback. Your Metrics will reflect that you're doing exactly what's expected of you. Take your lunch break, don't drive crazy to get to your next call, start at 8, work till 5 and you'll be doing exactly what is required of you.
So many people complain that they work so hard for such little pay. You agreed to work here for the salary that was offered. Hit the metrics that they use to judge you and take a breath. I struggle with not getting stressed as well. Just slow it down and take 'em one at a time.
Investing in xerox is as risky as investing in Russian Energy Stocks.
You have a whole lot of fixing to do , before anyone sees a penny, or should i say ruble ?
Xerox is going nowhere fast. Bad ideas, bad management, bad earnings, and a bad image.
There is no logical reason to be involved in this company, in any way at all.
i agree with bring back techs. it would never going happens. i end up stop caring, just do my 8-5 and move on. don't care what customer have to says
Dog, get it together, this is being done on purpose.
They could care less. As they always say to service. “He’s just a technician…”
No one gives a damn about service. If they did, that would be keeping this company afloat. But xerox knows best. Go down with the ship. Burial at sea is too good for this companies management. One boat, one total
Catastrophe. Worried about customer service? …. I think not.
TSR here, yes I have mentally checked out. I don't care. I play the numbers game, look great, and don't give a damn. There are many of us like this.
This is what happens when you have people in charge who have no idea how the industry operates. They have destroyed many companies that took decades to build, including the one I worked for. Competition is having a hay day with our accounts.
Customer service won't improve until you bring back techs. TSRs are so strained and stressed, they just stop carrying so they can preserve their own mental health.