I'm more overwhelmed than ever, but I can't say that I'm doing double or even triple workloads now, because that's not true. In fact, it would be neither mentally nor physically possible for me to do triple workloads, and some claim exactly that, doing work for several people. I really don't know how that's possible. How do you guys deal with such overload?
6 replies (most recent on top)
You just can't do much else. (like shower haha) I would start work at 10 pm, then work till 5pm and go to sleep and I'd do that 6 - 7 days a week. I'd sometimes do a 24 - 36 hour stint every month or so, typically on month end/beginng. Help was supposed to be coming, I bought that lie for a long time. I thought I needed to go like that a just bit longer, till they got me help. Higher ups must have figured nothing was wrong and kept denying the backfill since I was getting it all done, I dunno.
Don't do what I did btw, work your 8 then go home.
The first two replies get it.
You job is not to produce results.
You job is to make the report say that you produce results.
They will tell you how you are being measured. Make those metrics the only thing you produce. Next year they will tell you different metrics. Make those numbers go up instead.
If nothing actually helps the customers, then that is management's problem by not using the correct numbers.
Things become easier when you realize that your job is to make your manager's report look good, even if it makes things actually worse.
Basically you spend everyday handling the emergency when if you could of had time to deal with it a month ago it would not have been a big deal. Everything waits until it blows up.
Biggest impact is felt by clients. They can't get service as needed. Very frustrating for them.
Quality goes out the door with too many tasks so Fiserv gets the monster being created now.
The claim of double or triple work is you do the work to check off the box but the quality is garbage.