I'm curious. The company has gone through multiple WFRs. We are at what maybe 30,000 people let go since COVID started ?
Is there anyway to turn this ship around ? Curious to hear your thoughts on where should the company focus to start making money.
If I had a good idea I certainly wouldn’t share it with Dell management.
Nice try, Jeff.
Kept VMware
ELT should never be trusted again. Doesn't matter what they've said or doubled down on - they're only a quarter of negative investor sentiment away from pulling a 180 on everything they've sold the employees.
People need to feel confident and valued. They need to feel like more than a number to be replaced at a moments notice. If Dell truly wants to improve they need to engage in moral building and give people a stong sense of value again. Assigned cubes, name plates, offices built to facilitate actual discussion and global team meetings with the proper tech in place would be a start. Long term thinking instead of short term. Clarity around decisions made and actual justification for those decisions. Invest in your employees and they will promote and perform. Let folks go that don't and let managers manage their employees work/life balance instead of broad sweeping policies designed to hurt high performers. When employees feel energized and empowered they pass this on through innovation and positive customer interaction.
Dell systematically eliminated almost every account manager that had built relationships with their customers, nowadays it seems like half of our accounts don't have a manager or the manager is MIA. Should have kept those good account managers. On the support side Dell did away with any sort of specialization/expertise positions on my team and mandated that "everyone support everything" Now we have very skilled connectivity experts trying to troubleshoot file permissions and other similar scenarios playing put every day. In the meantime management is wondering why time to resolution is up and CSATS are down like it is some great mystery of the universe. He*l my team is responsible for providing support for a dozen products and the lucky among us were trained on 1.5 of them.
get rid of the prima dona's would be a good first step.
This sounds like lame clickbait.
Consolidate and get rid of the unnecessary sponges in Customer Engagement.
Dell is a Dinosaur and the industry knows it. Putting GPUs in servers is not a strategy. They know this.
Slim down Opex year by year to maintain profits then sell to a manufacturer
The ship is going in the direction they want. Head count will continue to be sacrificed at the altar of profits and even better if they can get away without paying the severance costs. They believe AI WILL replace humans and are getting ahead of the curve and riding the hype cycle quarter over quarter til that day comes. vision is: imagine a world where we make and sell just as much but we get to keep much more of it as profit due to fewer humans to pay. It’s a gamble and following in Elon Musk’s footsteps at Twitter. Slash and burn. Regain control over whiny employees. Then hire a few if you overdid it.
Time will tell if they’re right. And if people not having money to buy their products is a concern, they’re hardly selling laptops anyway. The costs of giant servers will be subsidized by advertising clicks from digital serfs in the new feudal economy.
Customer: Hello Dell. Can you help me implement DIGITAL TRANSFORMATION?
Dell: YES! Would you like to buy a server, some storage or a PC today?
Customer: Hello Dell. Can you help me implement CLOUD STRATEGY?
Dell: YES! Would you like to buy a server, some storage or a PC today?
Customer: Hello Dell. Can you help me implement A.I ?
Dell: YES! Would you like to buy a server, some storage or a PC today?
MD hasnt been relevant over 10y. Start there.
Yet another vauge post asking generic questions for user generated content on this site.