We spend millions on a ServiceNow pork roll and still we have many ticketing systems. Is there a plan to retire anything or just increase capex/opex year over year? Leaders need to have a serious discussion over some disco fries and work this out because I am getting fed up.
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Most of the AOTS ticket system is now migrating to Helix and then then they may think about SN ..
I support this 100%
ServiceCOW was charging the government for 7,580 UN-USED licenses. GTFO flunky. How dare you charge us taxpayers for a software boat anchor. https://doge.gov:8443/
- Note the date that the licenses were purchased.
- Subtract 90 days.
- Note every congressman and ServiceNow insider that disclosed their stock purchase during the 90 day window.
Corruption at its finest.
“The majority of AT&T employees believe they know SN but they haven’t taken formal training. All those people are leading their leadership towards confusion. Look in the mirror.”
Must be a flunky “ServiceCOW” employee su-king off T’s teet of never ending funds for professional services. ServiceCOW was charging the government for 7,580 UN-USED licenses. GTFO flunky. How dare you charge us taxpayers for a software boat anchor.
https://doge.gov:8443/
The majority of AT&T employees believe they know SN but they haven’t taken formal training. All those people are leading their leadership towards confusion. Look in the mirror.
Serious question. Does anyone suspect that a project like T2R is a fraudulent project set up and designed to be a vehicle to funnel money out AT&T’s and into the bank accounts of others? The government discovered that USAID was a fraudulent funding mechanism to write checks for scam projects, fleecing the taxpayer and enriching cronies.
Could that be happening with the Ticketing program? Who is getting rich? Tech M? IBM? ServiceNow? How long has the project been going on? Does anyone know how much money has been spent so far? Has any system been retired as a result of the ongoing project? Do we have a headcount of how many resources are billing to this project? These are serious questions and we may need to produce answers to these questions along with an audit and justification as to why the lack of results are being ignored or encouraged. If anybody suspects fraud I would seriously urge you to post here.
She knows some of it now. I heard her say some words. We was told we was safe if we could get on the project. Its like one of those titanic life boats.
Ticket to Ride program with service now is a real DOG, I’m one of the many team leads….they need to get rid of AVP Heidi…..the know nothing lady, just burning mega $$$$$
AVP Heidi? She’s running the show? You can’t be serious. She doesn’t know anything about ServiceNow or software development. This has to be a joke or a jealous peer.
“ServiceSomeday” 😂
I prefer Service Later
Ticket to Ride program with service now is a real DOG, I’m one of the many team leads….they need to get rid of AVP Heidi…..the know nothing lady, just burning mega $$$$$
I have no issue with new systems but when it takes 4 - 8 steps in SN when in legacy you could do in 1 or 2 within seconds versus waiting for SN to load, I question how is this moving faster? Guess this checks off the bold part and they are good with it.
“ Nothing is ever going to get better here.”
Folks….we have a winner!
maybe this post could also address - why can’t we retire the stank and mentioned minions of leggings and chewtoy as there are millions spent on these porkers
They’re too busy firing SDE’s for living in the wrong place, writing code from the wrong time zone, or having 7.26 hours instead of 8 due to faulty reporting.
Nothing is ever going to get better here.
AOTS has such little support left it's a miracle it still functions.
Still doing orders in WATS/SOP and I was told 30 years ago it was going away!
Listen guys, let’s give credit where credit is due. The Agile teams are doing the best they can. There’s a lot of blocking and tackling that goes into each PI that is not accounted for in the work that’s being delivered. They are the unsung heroes and if it weren’t for them, we’d be up sh--s creek without a paddle.
“Hey, give them a break.... It takes years and millions of dollars to rebuild your current ticket system (AOTS anyone?) in SN.”
Oldielocks here. I was around and helped build AOTS, which was supposed to replace three other ticketing systems. None of them were retired, big surprise. AOTS will be around long after ServiceNow is gone, along with our current CTO. He is in way over his head and doesn’t have the fortitude to shut off the money fountain
“Because ServiceSomeday su-ks and is an overhyped, overpromised POS system that fails with the lightest load and years behind schedule.”
“ServiceSomeday” 😂
Hey, give them a break.... It takes years and millions of dollars to rebuild your current ticket system (AOTS anyone?) in SN.
ServiceNow is a white elephant. It will never work. The databases that it needs to hook into have not been maintained for 20 years.
The ones due to retire are 100% better than the newly deployed ones! SN & T2R are the biggest waste of money.
However, most of the folks who were experts on the legacy apps are gone & no one knows how to do updates. Very sad.
ServiceNow. Another ATT failure
It increased the problem by adding N additional ticketing system and eliminating none. Meanwhile, other orgs are carrying on adding more ticketing systems.
Watch out though, some ticketing systems are actually just automation and are programmed to complete those tickets without you.
Every site I’ve seen move to servicenow is for the worse
Also relevant xkcd has its about too many standards but it applies to too many ticketing systems too
https://xkcd.com/927/
The non SN solutions work better and have a tiny cost since they’re already built
At the top of the list of champions are “the orchestrators” Jeremy and Ward. Need we say more? One is asleep at the wheel and the other is just asleep. The big money grab free for all will continue until every vendor resource and employee associated with this scam is driving a Ferrari. Disclosure: I have my sights set on a Lamborghini.
Because ServiceSomeday su-ks and is an overhyped, overpromised POS system that fails with the lightest load and years behind schedule.
Curious to how much project waste has been on this bottomless pit and perhaps these champions should take a pay cut.