I've seen the false claims of AT&T circling the drain, but in reality our customers love us. Time to dispel the negative connotations.
27 replies (most recent on top)
4/28 is not a good day for customers
Earnings Report should settle this
Yes customers love talking to Fatima and Surgit in Dumfukistan to solve their issues with AMERICAN TELEPHONE AND TELEGRAPH.
Customers effing hate AT&T and the disconnect numbers prove it ...
Notice disonnect data are NEVER published, EVER, so that T can fluff investors-
in all my years in COR, and it's a decade or so - I have never, ever seen so many customers coming in the store asking for the their account number. Ever. We are bleeding customers both mobility and wireline side. And I really don't care what the numbers say when it comes to growth / churn ect. AT&T math is not real and the way we pad numbers for our investors is sick. We do not take care of existing customers when it comes to minor details. We would more or less rather have them leave due to the higher ups saying it is not feasible to keep them and we would rather chase the new sub. All lies. The current business model cannot current to exist and we are experiencing cannibalism at an all time high. Direct stream tv - put a fork in it. We never have and we never will be an entertainment company. It did not work - it is not working, therefore do not try and reinvent the wheel.
It appears the company is making all of the right moves
Haters going to hate.
Customers (eventually former) literally bash Stink on his LinkedIn posts.
Our customers hate us. Even my mother cancelled with AT&T and went to Comcast and T-Mobile.
You’ve obviously never spoken to any friends and family that are att customers. Nor have you ever seen customer survey data and comments. We are the least liked of all the carriers.
If BS could float, this corporate lackey would be “admiral of the fleet”!
Constant network issues, constant system issues, data breaches, price increases, discount reductions, wait times, etc. my favorite is the customers that loved the people that work with cases no longer being able to get something solved real time that they could a year ago due to reduction in staffing
Stankey thinks the money saved outweighs the productivity lost
“Work laptop never goes on when I leave the office. Absolutely NO benefits turning on my computer not in the office.”
So no change? Got it.
When my shift is over I leave. I also do not do things outside of my job responsibilities.
Same here. Work laptop never goes on when I leave the office. Not only do I not care about logging on, but when they see me not on the corporate network, it goes down as "not working my designation" on the presence report. Absolutely NO benefits turning on my computer not in the office
"Customers have benefitted from the RTO effort and surplusses."
In what way?
OP, your claim if “our customers love us”… were you able to keep a straight face while typing that?
Can't provide a concrete example but the negativity caused by current working conditions does affect delivery of the product. Look at some of these commenters and tell me you think they have your best interests at heart.
“ Many of the customers we interact with have responded favorably to the improved quality of service received over the past 18 months. Customers have benefitted from the RTO effort and surplusses.”
Is that you Jeff or is it Jeremy ? But both of your don’t do any work apart from licking stinky
OP delusional stop playing with your unicorns over the rainbows
Do wet dogs smell? Of course they do.
Are you really that obtuse that you need a concrete example of how customers can be effected when the employee base has been gutted, openly shamed, mistreated, abused, lied to, demeaned, mocked, targeted, and told they are too old and too white and need to be transformed to look like our “communities” all the while the guitar plunking CTO is pounding his chest and yapping like a f-king chihuahua about how he is prioritizing DEI.
No, customers are not effected it all. Stupid dou--e-rod.
When my shift is over I leave. I also do not do things outside of my job responsibilities. If a customer calls me with an issue I direct them to the 800 number on their bill. Previously I would take these issues on and bring them to resolution. If a teammate or other department comes to me with an issue outside of my scope I redirect them to the team that should be handling said issue. Previously I would be the middle man and help both teams until whatever they were trying to accomplish came to fruition. I do nothing outside of my scope of work or outside of my 8 hours. From a boundary setting perspective - RTO has its perks. I also no longer work weekends on “special projects” which for some reason I had started doing. When I’m on vacation I turn my phone OFF and have made it a point to block everyone at work who has my personal number. This year for my annual review I was rated as “exceeds” and my personal life and mental health has improved tremendously.
A good portion of the work we do is fallout from other teams. Our workload increased significantly while WFH during Covid. We neared our original stats again by Feb 2024 and have maintained that baseline since. Unsure how OP defines harm.
“ Customers have benefitted from the RTO effort and surplusses.“
Stop replying to your own posts, you transparent and sad little performative dunce.
Many of the customers we interact with have responded favorably to the improved quality of service received over the past 18 months. Customers have benefitted from the RTO effort and surplusses.
“Literally was about to switch to you guys and I went through endless promps and no human on the phone. Glad I stayed with T-Mobile, lots of red flags with you guys already. No one wants to talk to a computer. “
Honestly, isn’t this common sense?
Name one person who likes talking to a computer or even a foreigner speaking broken English from script?
No one, and you’d think something so basic would be common knowledge to leadership, but no, they’re too stupid. They safe a dollar this way, but lose millions of market share to T-Mobile because they’re fckin reterded.
I could close my eyes and play golf every single day and still run this company better than anyone that is up there now. What a bunch of losers.
Instead of being stupid, you should probably go to X and read some reviews. Here’s the very first reply on the most recent post. You are Jeff’s vest.
“Literally was about to switch to you guys and I went through endless promps and no human on the phone. Glad I stayed with T-Mobile, lots of red flags with you guys already. No one wants to talk to a computer. “
Nice try, Jeff. Name one example of a customer “loving” T.