Many of you may be seeing the same thing that I am. We're losing lots of Business Customers due to the current Operation Model. Seems no one care. Is the goal to strictly become a Consumer company?
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"Less work, more people. The BFS way. "
“Not for long... Bookmark this post.”
You obviously must be new here and don’t understand how things work w/ BFS. Why would BFS lay people off when they can just steal work from other job titles or just sit around and do nothing? No sir, the train will keep on rollin. Bookmark this.
BFS certainly has more people to do less work! We technicians do only one job per day because that’s all the work there usually is. We have more techs than are actually needed. If there was some coordination with how jobs are scheduled, a tech can do one in the morning and another in the afternoon. The problem is there aren’t enough orders per day. Techs are done for the day by 1:00.
Stankey will figure it all out.
Our earnings very clearly lay out the transition from legacy services to new services. What you are seeing can be affected by what service you support.
"Less work, more people. The BFS way. "
Not for long... Bookmark this post.
We had a business customer call in to cust care for a question on their bill for some odd charges. They then told her they could lower her bill by adding 4 voice lines to the account and watches / tablets for each device as well - free of cost, no service req'd at all. They told the customer that this was a loyalty perk since they have been with the company for so many years. So ya, naturally they came into the store and were shocked when they saw their bill. That's the new guarantee
Less work, more people. The BFS way. They’ll probably be swapping out vans for placing trucks & fiber trailers and start hanging, lashing, and splicing their own fiber.
We don't want complex business. If it's simple fiber and bolt on services, fine. No longer the olden days of bespoke telecom solutions. Their business might be different from other business, but our solutions are one size fits all or look elsewhere (solution providers) type of solution.
I’m on the business side and I have noticed a steep drop off of new orders as well but that has been going on for months now.
OP, you couldn't be further from the truth! I work with commercial accounts on a daily basis and we are installing more equipment for more new customers than ever before! I'm seeing more national accounts popping into our work load along with individual M0m & Pop stores being as=dded to the mix! I find it very difficult to believe we're losing business customers, not a very likely scenario! Out business installers are busier than a one armed wall paper hanger!
All the scams have scared them off. Unnecessary BS like fiber rip/replace and musical chairs with ESIMs.
Who knows. That’s what a lot of our competition has done. Consumer is just easier and more widget driven. Can’t argue with that. Business has always been more. Complex across the board, but rarely has the resources and budget needed to excel at T. Wireless and consumer fiber. That’s all they really care about.