Thread regarding Verizon Communications Inc. layoffs

After being an employee/customer for 5 years, I will be firing VZ at the end of my promos. The pricing is absurdly ridiculous. The ripoff "surcharges" and "taxes" that aren't charged on prepaid, horrible offshore customer no-service....and slow data speeds. What am I paying for?

you reap what you sow. VZ is a fig joke.

Hans is brilliant and I’m tired of posts saying otherwise. His leadership skills are legendary and he’s the main reason Verizon is soaring.

The week I started working at Verizon to help build the 5G network, my GN&T manager handed me a refurbished iPhone 8 as my concession device. Seeing this, I told my entire family to stay away from VZ stock -- if they aren't even providing their well-paid externally-facing management employees 5G devices, the tech must either not work or management is completely asleep at the wheel. Turns out, it was both and the stock behaved accordingly.

Having been a former employee and Verizon customer for 20+ years, I wanted to stay "loyal" to the service, but then last year VZ arbitrarily took away my "loyalty" discount. My wife and I had two paid-off phones and the VZ plan charges were going to be +$175/mo. I switched to Visible and now it's $70/mo. The crazy thing is that the services are the same. There's obviously no physical retail footprint for Visible, but I'm smart enough to stay the he-l away from a VZ retail store.

At this point, using brand-name postpaid Verizon doesn't bring me any reliability or customer service benefits compared to Visible. VZ sc--wed up its own flagship product so badly that its own discount service it a direct competitor and there's zero effective benefit to me and my wife of paying VZ the extra $1,200/year we would have if we didn't switch.

All of my other family have ditched VZ for Mint or T-Mobile, too, after having DMV-level customer service interations with VZ.

Hans, if you're reading (lol), people LIKE paying extra for premium services! If you're going to offer one, make sure there's a reason people can justify to themselves that they're getting a "premium" product!

Under the leadership of Verizon’s “Chief PowerPoint Officer,” the company has perfected the art of saying everything while fixing nothing. Behind every polished investor day slideshow and futuristic buzzword bingo, the hard numbers tell the real story: record customer losses, collapsing employee trust, and a workforce treated as expendable line items. Real vision means confronting problems, not rebranding them. But when leadership is more comfortable with marketing campaigns than meaningful change, you get exactly what Verizon is living through today — a slow bleed disguised as innovation.

The company is being run by the favored but unskilled left-overs. Until Vestberg and his dei boys and girls are gone the stock will remain in the toilet and customers will be exiting for T Mobile and the cable companies.

Going after customer market share by offering cut rate prices that your competitors cannot touch isn’t a market strategy anymore in America?? If you bring over 1,000,000 more prepaid customers because you offer a bargain nobody can resist thus balancing out your lower monthly subscription price isn’t a viable strategy? What am I missing? Honestly, there may be legitimate reasoning against this strategy I do not admittedly comprehend. As it stands, it’s as if all of the carriers are in cahoots swapping sp-t at the expense of an inflated product price to benefit the few. Remember the good ole days when first and second level managers received stock options, pensions and medical coverage only to have the C suite arbitrarily say, “Nahhhhhhh”.

As much I despise IT leadership but increasing prices are not their problem. It’s a problem of greed.
If anyone to be blamed, it’s marketing team who thought raising the prices during on-going inflation will be received positively by the customers.

Bad solutions in place to service and support customer s properly. All IT execs should be fired. Starting with the 3rd world country raised indians leading the IT strategy

The bottom line is customers are sick and tired of the terrible customer service and high prices for the service they receive- PERIOD. Who in their right mind would keep paying top dollar for sh—-y customer service when you need help? No one! Service matters and when you charge Nordstrom rates and provide Dollar Tree service I’m leaving you! Wake up Executives! And you hire Pete Davidson to roll out our new pricing 🤮. That doesn’t help us. Time for new CEO.

Hans demonstrates quarter after quarter how little he knows about the US telecom market. He keeps trading post-paid customer loyalty for prepaid fickleness. Everybody above Director level needs to be fired. And most of the directors too. They are the ones responsible for this mess, yet have pocketed hundreds of thousands in deferred comp for themselves.

We deserve all of this and more.