U.S. Bank is plagued by deplorable leadership at the top and this fact is now being noticed by the institutional shareholders in my opinion, leadership couldn't give two hoots about what the employees think, however when the big institutional shareholders start flagging weaknesses in the bank's core business lines, particularly payments, you get these bizarre initiatives to make the numbers more appealing to the shareholders, i.e. moving desktop support overseas, moving payments support overseas, surveying part of the employee base quarterly, establishing a RTO process way, way too late in the game and rolling out an abundance of initiatives that don't make money for the shareholders but add more lipstick to the pig and relish telling Wall Street how successful it really is.
@Njos+1iFVzljN has a point.