I am a branch manager at one of the banks supported by ClearTouch. I have a friend who works on different software within FiServ who is floating my resume on. Are all products as bad as CleartTouch in terms of response times and overall customer service? It looks like there's nothing but complaining here but some of it looks legit.
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@ds+1jtrdb3mg KC is opening but they have also been laying off based on office policy and closing offices.
Most of the work being done by the small handful of Precision people who are left centers around deconversions. It will be sunset in the next few years.
But the notion the c-suite has that they will get Fiserv down to a single core solution is an absolute fallacy. They have no idea what that work would actually entail.
Yup, it's all bad for all cores and FI support. People have been leaving Premier, Precision, and DNA. Most go to consulting companies that offer way better support for the same cores, or go to clients. My advice? Unless you're incredibly desperate, stay a client. Huge, huge regrets leaving a client to work on core here.
A few years ago my department was sent an ancient Samsung satellite laptop windows 3.11. True. And had Checkfree !!! Software. Ah those were easier days LOL
You need better friends.
It is legit. Things here took a fast and continuous fall under the new SSA chief and I haven't seen any indication the new CEO is making a changes. They strictly enforce idiocy. For example, everybody is supposed to be in the office now full time, no work from home. The claim is this is for collaboration. But, we have offices across the world and are making a new hub in KC, despite laying off a thousand people 6 months ago.
Be in the office to talk to India more often than most people in my own building. It gets worse though. If you do happen to get up, you're under surveillance. Time not spent at your computer typing is logged as unaccounted. Managers don't know what the he-l the products do, god forbid get up and talk to a coworker about anything without an official request to do so for the draconian monitoring system.
Stay away. Stay far, far away
You need knowledgeable Fiserv employees to answer your questions. Fiserv leadership does not understand the concept of knowledge. Fiserv leadership laid off the vast majority of knowledgeable employees and replaced them with brand new - untrained employees. You will experience the same issue with all bank cores at Fiserv. Precision will be the absolute worst core with 99% of their staff let go.
The good news is that senior leadership monitors this board more closely than they listen to your client support representative. You might actually make a difference by posting here.
I’m not even sure if there still any people working at cleartouch team.
They expect AI to have the answers
Precision is not a go forward core, it'll be dead in 3-4 years according to senior leadership, and anyone on precision will have to go to premier, or leave to the competition.
Unless it’s a big pay raise, stay away. Unless you’re ok with a complete lack of leadership awareness and software monitoring. Do you want to answer for 5 minutes of inactivity on your desktop? Because that’s the kind of explaining you’ll have to do to your manager. If you’re happy at your current job, stay there. You will regret switching. It’s not a normal work culture, you could be fired tomorrow in a rif, you’ll constantly worry about your position at the company. You’ll be scared to leave your desk for a short walk due to sapience. I wouldn’t recommend this place to anyone, it’s not normal.
We still have Cleartouch? I can't imagine we many clients on it.
Once they get you on board you’re at their mercy. You’ll support what they hire you for 24x7. Then they’ll pile on additional work.
Whoa, Cleartouch was the best in support its not our fault these id--ts in charge of servicing ruined our service model, which was best in Industry as recently as 2019.
Also, don’t work here it’s a sinking ship
Your friend is trying to get the 5000 bonus.
It's a sh-t hole here. Especially in Digital.
Stay away!!!!
The complaining is legit and we get beat til morale improves
You would regret any employment at this company. People are leaving and this forum is legit place for complaints.
SLT decisions have placed this company in line with Reg E and Reg C violations. Big fines come with those.
Short answer is yes, all products have the same challenges as Cleartouch. All of the core teams have been decimated over the past 5 to 10 years to where there is not the optimal level of staff to support the products. For example, the Precision core team is very short-staffed at this point and there's no plan to expand it as far as I'm aware. Across the board, the customer service issues are a result of putting profits before everything else.