So I’m sure most people have heard of this new rule. We’re supposed to make it easy for customers to cancel service without any pushback. So I work for the retention group in Earth City and it’s hilarious how AT&T words the “mandatory” script we have to read so we can get customers to try and say yes to save them. It’s just a matter of time until the FTC gets on it and we need to tell them verbally can we save you or not. This job is ridiculous, just one more year for retirement. I could care less about this company once I’m out
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I love it when the customer says NO! I don’t want to attempt to save you.
I have to admit it sure was easy to find the transfer PIN to move my service elsewhere. It is good to know that this was only due to regulatory requirements and not because AT&T actually chose to do the right thing.
Att will continue to charge you for months or longer. They laid off the employees who used to do the work and dealing with the 3rd world call center is impossible. Businesses have accepted the theft of over payment except the ones that hire lawyers. Surprised the FCC. Tolerate this theft
If you had ba--s, you would send the script to the fcc. But you are tied to your check more than your integrity
Could care less? Or could not care less?