GET RID OF AGENTS.
8 replies (most recent on top)
Get rid of executives.
@bg Same d-mb troll. Shouldn't you be at your beach house playing in the rip current?
Come on scooter, this again? So you did not make the cut for agency, get over it already. And with the rate increases agents will make aporox 20 % more this year.
It will be a miracle if the HCL Outsourcing doesn't bring systems to its knees. You are down to less than 20% of the rebadged workforce left with a lot of major upgrades and migrations coming soon. They don't know enough to know what to ask let alone what they are doing. It's getting worse week by week. They keep cutting soon there will be nobody left in the US to shut the lights off
@a7 You utterly fail to note that out of the money paid to agents, the agents actually employ a larger customer facing work force than State Farm itself does.
Some of you stupidly believe agents commission=agents take home pay. It isn’t even close.
Statefarm would need to adopt their competitors online model while maintaining a fraction of their agent base in high volume areas. Also, to date, not one person has provided any information or data on how returning to office will "save" the company money, and also the opposite. I agree with outsourcing and buyouts but not forced buyouts.
Let's see State Farm has basically stopped in person training for the last 10 years. They say here is a module or some on-line training and they turn you out to the job! Ohhhh but we need SF Agent's to explain to people what they are buying??? How about here is a pamphlet or an Internet link and call us if you have questions. If that is good enough for employees it is good enough for customers. Also 9 times out of 10, the agents are calling us or telling us to call in the customer to explain what they sold them! Most agents have no clue about the products they sell! We spend around $10.5 billion dollars a year on agents and spend around $4.3 billion dollars a year on all Claims employees including the systems that support agents. Not a hard one to figure out where the cuts need to happen! You could double the work force and still pay $2 billion to write new business/compensation.
If we just sold auto I’d agree but we sell so many products we need agents to sell and explain.
We could save money with a full return to office. Outsource jobs to HCL. Freeze and buy outs on the pension.