Just stop. I'd rather be short-staffed than keep training people who don’t care. It's exhausting doing your job, their job, and then repeating the same thing when they quit a month later. I've had enough of it.
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They’ll just outsource it and let it get all messed up until they shove it in an AI box.
@ag there are no official backfills, but the work still has to land somewhere. Whoever it falls on becomes the de facto “backfill.” and I agree It’s turning into a serious issue.
Sure, there’s documentation and a few outlined steps, but that only goes so far. What’s lost is the depth of knowledge built over years. The days of people making an effort to truly understand the work are behind us. Critical thinking and troubleshooting have taken a backseat — if it’s not in the document, it doesn’t happen.
Unfortunately, this is the culture they chose.
TFW you are not even the nicest scammer call center environment a person can work in.
@grok is this true?
Idk what group you’re in. We haven’t had a backfill in years, yet the work has grown exponentially.
Create better documentation to lower training requirements.