A transformation is underway at AT&T involving customers buying phone AND internet. TOGETHER. It’s called convergence. John can give you a little lesson on convergence once he completes his operations management lesson, that no one understands.
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@OP spectrum as been doing convergence since long before stinker called it convergence
Combined, unified, converged… same song different dance.
“ Look at your phone bill. Yall think the inventor of the "Administrative & Regulatory Cost Recovery Fee" is sipping MaiTais on a beach somewhere right now?”
Yes, albeit with no salt…noooo salt!
The contracts and phone financing are the only things keeping this company together.
Yes, phone financing. I always get a new phone, unlock it, root it, swap the virtual sim,, and take it to tmobile. Those peeps in the stores know Im giving them fake info but its a win win because they dont care, they just want to register a sale under their belt.
BEAHHHAAAaaaaa!!!!!
Big John thought cross selling to existing customers was our savings grace. IHX showing up on customer door steps badgering and begging customers to buy more really did it for us didn’t they. LOL. I just got back from COSTCO and always see small group of small baffoons begging to sell a service to random people. They can’t possibly already have service huh Big John. The company strategy is to provide sh-t service and beg for scraps afterwards. Poor T, what’s wrong. Word of mouth runs faster than the diarrhea service you provide? T still hasn’t figured out that the employees they sh-t on are delivering a fatal blow to their business. Dummies.
Look at your phone bill. Yall think the inventor of the "Administrative & Regulatory Cost Recovery Fee" is sipping MaiTais on a beach somewhere right now?
“The contracts and phone financing are the only things keeping this company together”
Plus a good bit of “fuzzy math”. 😏
The contracts and phone financing are the only things keeping this company together.
They've been selling bundling for 25 years. First it was converging phones and TV, then it was bundling phones and security, then it was converged bundles of phones and content. The same line about how "all we got to do is cross sell to our existing customers and we'll achieve 20% growth" has been out there for 25 years. The thing is that 100% of our customers have heard that pitch 100 times and they still reject the premise.
It's a farce. The network and customer service isn't there to back up the convergence "deal".
Yes they believe by bundling services it creates a more "sticky" customer but there's no benefit to the consumer.