Team,
As we move forward, it’s important we’re honest about what’s working, and what isn’t. We’ve tested, we’ve measured, and the facts are undeniable: remote work is where AT&T thrives.
• Our productivity data shows that employees working remotely deliver more focused hours, with fewer wasted commutes and less burnout.
• Customer satisfaction scores during the remote period hit some of the highest levels in recent history.
• Employee retention is stronger when we allow flexibility—forcing office attendance has proven to drive talent out the door, often straight into the arms of competitors.
This company has survived and grown by adapting. That’s exactly what remote work represents: a modern, sustainable model that values output over presence, results over badge swipes.
Let me be clear: if being in a cubicle is what motivates you, great—offices will remain available. But if you deliver for our customers from home, there’s no reason to chain you to a hub. The office should be a resource, not a leash.
We will continue to hold each other accountable for performance, engagement, and collaboration. What we won’t do is waste talent, time, and energy by pretending the future looks like 1995.
So here’s the choice:
• Adapt with us into a smarter, more flexible, truly future-ready company.
• Or cling to old models of control and presenteeism, and watch our best talent leave.
I know where I stand. I stand for results, respect, and remote.
Let’s build that future—together.