It's an older podcast interview with Richard Davis.
https://www.bankdirector.com/article/a-second-act-for-richard-davis/
3 minutes in he gets to US Bank culture and how he put employees first before even customers and shareholders and how employee satisfaction drove customer happiness which drove shares up making the shareholders happy.
That all seems to have disappeared quickly after he left. It's time to go back to that philosophy. If anyone in the C Suite is reading this, pay attention. Richard Davis was the golden era. Learn from him.