We just got word that best buy is shutting down all us based support contracts . Come January all over the phone support will be handles by call centers located outside the united states , even the much touted total tech line. So mid holiday season they just told hundreds of agents their job is over in less than 30 days , its about to be a wild west over the phone lines , nps /metrics no longer matter cause we are all looking for different jobs currently
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Layoffs in stores or at the corporate level?