The new budgets are the biggest joke ever. I can’t get anything done with such a small budget. What happened to your customer service model? Who can actually deliver good customer service without staff and continued ridiculous demands of surveys and other bs for the managers? Laughable. The joke is on us.
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How did a store go over their labor hours during rush? Are you serious? This has to be written by someone who has never been in a store during rush.
RM for my region drives all over the place to "fix problems" created by stupid SM's. It's what they get paid to do. Company car, mileage reimbursement, VERY NICE salary. The payroll problems we are all experiencing are from SMs that refused to work within their allotted budgets. They staffed heavy even during off peak times and refused to put their managers on registers. You want to blame someone for a cr---y payroll budget? Blame the entitled stores!! If you are given 500 hours for rush... how the he-l did you use DOUBLE??
An RM has 30 stores, how does one expect them to fly all over and cover when someone is sick. How about you look a few more layers up.
@clqs+1kDC1CLd: You are absolutely right. It is not the fault of the school. It's the regional manager's job to step in when we have no staff and SM is out sick and there's nobody else. So where the f are the regional managers? Are they in the stores running registers, fulfilling online orders, shipping, receiving? Nope. Ghosts.
The school has every right to stop a contract if the store is not open. That is most likely some type of breach of contract. The higher ups at Follett need to learn how to keep a contract. Sorry it is not the fault of the school if nobody shows up. START LOOKING
Administrators at my school are always complaining about the bookstore. They ALWAYS come in when I have a line and I'm by myself because our "newish" salaried SM consistently has family emergencies/Dr appts or some other cr-p. We had a huge campus visit in October and she showed up at 4:00 and we close at 5:00. The internet went down like it always and I couldn't go to the back of the store and reset the router. It was a nightmare and I wanted to cry. I almost quit that day.
Campus contact wagged their finger at me because I had to close the store when I was sick. She said contract requires “sufficient substitute personnel”. Sorry. Don’t have. Wish I did…
LH is a waste of space. She lacks common sense and only reacts to things. I’m sure she knows about the harassment claims and may even be harassing on her own. This group of leaders is truly a perfect example of failure at its finest. JRC might have a lot of money but lack any sense in running a business with respect and decency. LH is the mouthpiece and really is the most uneducated of all HR leaders in this company, and potentially of the entire world.
@2ejf+1kDC1CLd … or should I say EK… We are unhappy, you have to be unhappy, and those allegations are going to surface soon from what I hear. If not EK, then LH… Please ensure there is a PR plan in place so we don’t lose our jobs.
Labor will improve once stores can begin producing sales you say? Evidence would suggest otherwise.
and what if your store is extremely profitable @2ejf+1kDC1CLd? and you are still be handcuffed? We know it's not a charity but if your EBITDA is sitting at 20% why are we being penalized? Poor leadership is why, punish the group for the few that need to learn how to manage. my GVP is as useless as anyone I've ever met, AC needs to learn how to read a room and communicate
Labor will improve once stores can begin producing sales. This isn’t a charity and we have to make money to spend money. I don’t understand why store managers can’t see that! WE ARE NOT A CHARITY!
If we don’t cut labor, how can EK, SB, BS, and RP fly business/first everywhere and stay in $300 hotels? And Panera, that’s for peasants. Steak dinners!
Where does one find these budgets
You can give fantastic customer service with no staff. You just can't stock the sales floor.