I can’t express this eloquently, but this payroll situation is absolutely abusive. How do we lay you off without laying you off? Surely nobody expects anyone to stay when told they can’t work for a month. No, nobody is that stupid. This is deliberate... — read more
February Payroll
Got told that the February Payroll hours budget had been delayed. Is this so they can assess how much has been used in January and decide whether they can slash any more in February. We're cut to the bone already.
No lunches or breaks
For those posting about being the only employee in your store so that you cannot take breaks or lunch, if you are in California, report Follett to the State. They will slap them hard with a fine. Everyone else should check their state laws on the... — read more
Unpaid vendors?
Any other stores get continuous unpaid invoice emails. The amount of accounts on hold right now is ridiculous. I send off my emails and shrug
Where Did you go after you left?
Long term manager, on my way out, but looking for a new position before I leave. What jobs have you secured after being a manager?
The end is near…
Everyone should buckle up! The next 4-6 weeks are going to be like a wild roller coaster ride. Except, in the end, everyone’s ride ends in a big pile of cow s**t. You think labor is challenged now, it won’t be when there are no team members remaining... — read more
The new labor budgets
The new budgets are the biggest joke ever. I can’t get anything done with such a small budget. What happened to your customer service model? Who can actually deliver good customer service without staff and continued ridiculous demands of surveys and... — read more
What's the point?
What's the point of sending all these temps when we don't have the hours to schedule them? Just a waste of everyone's time.
Happy New Year
May this be the year those of us in difficult employment areas make our escape.
Communication Breakdown
Just curious, where is the communication breakdown actually occurring? I am also wondering what is being done to correct it? Are all store managers equally uninformed, is just certain RMs not communicating, GVPs not communicating or is it just the... — read more
Did the Rental grace period change?
I walked in to 6 voicemails and a few emails saying they were charged. So instead of checking on PO’s, merchandising the million boxes of junk merchandise nobody wants, I spent the day putting out fires.
Seriously...wth is with this GM stuff
Boxes and boxes of leggings and jeggings...wth? Who is going to buy this crud when they can just go to Walmart. Seriously, these people are on acid.
More cuts?
Some are quite skeptical and do not believe that there will be more cuts soon. I hope they are right.
Still lying about the "Great Place to work" or "Great Student Job" on glassdoor
I haven't done this since TL and the band of failed family took their payouts and left us alone. Under old mis-management, follett paid a firm, or paid employees to write shill reviews and post them on Glassdoor. It appeared they wanted to maintain a... — read more
Woodridge
It’s a wrap for Woodridge?
Every customer takes so long to help
Follett, i question your lack of labor when we all know that many students take at least 20 minutes to help because they are just not as together as the previous generations. How is a skeleton crew supposed to assist a bunch of hapless people?
So called leaders
I am tired of working for people who claim to be leaders and have no idea how to lead. A leader motivates, a leader communicates, a leader engages team members, a leader boosts morale, a leader builds trust and respect, a leader fosters a positive... — read more
Resignations on the rise?
Anyone hearing about OTC & field resignations on the rise? Heard there were 3 in the field and 2 at the tower this week? Do they know something? Anyone know who it is? Maybe it’s a gift, I am just not sure if it is for them or us.
Happiest of Holidays
If you take any time off during the holidays, you will absolutely violate the sla for soda and your scorecard will get all dinged up. Who cares. Do it anyway. They’d replace you in a minute
Embarrassing to not have student employees
Anyone else starting to feel some kind of way about not having team members? Over the past few weeks two campus administrators have been in and out of our store "holiday shopping". They've made several snide comments about the lack of "student work... — read more
The reason for the email capture push..
Is because they’re looking to end as many low profit contracts they can, but still have the customer email address for marketing digitally. This is the push when traditional retailers are about to file bankruptcy or get bought out. We see right... — read more
When you walk into your store tomorrow…
Remember this: They don’t care. So you shouldn’t. Don’t do a minute past your required shift. Don’t ask questions on conference calls. (You’ll never get a straight answer anyways) Don’t NOT take a break for those many of you who work alone... — read more
Nice meeting
It's nice to see everyone on the call so comfy ruining our lives from the comfort of their homes.
Hey OTC....fyi
Those soda orders we're getting can't be fulfilled because guess what...they're still in boxes because I have no staff to shelve them. You may return to your regularly scheduled disaster.
Seriously, What is the plan?
Surely, we are not gambling the future of this company by installing a traditional retail culture, micromanaging the stores, and thinking Levi's/vitamins are going to save us. Come on! We need to think outside of the tradition retail box. It's... — read more
What’s the plan?
What is the plan. Is this really short term so JR can flip us, isn’t that what venture capital companies do? Big ‘calibration’ meetings with the GVPs RMs and OTC today and tomorrow. Are we expecting layoffs, bankruptcy, what is the plan with all this — read more
Follett Advantage
Is there a Follett advantage anymore?
Flawed Strategies
I find it very interesting that corporate America continues to pay executives for flawed strategies and who places the blame on execution. The traditional retail strategies has ki---d and continues to ki-l this industry. We are not traditional... — read more
Dear Corporate America geniuses
We definitely see through your plan, and we know that you’re paying big money to those at the top, with their 3 martini lunches. Meanwhile, you squeeze the little people. Don’t worry, we will leave as soon as we can, and we will bring our years of... — read more
Everything is down...it's a known issue LOL
Also your entire staff are new hires.
Happy Holidays
Just remember, you are working for a company that will replace you in 5 minutes, no matter how loyal, how many years in, how much you go above and beyond, you don't matter. Make sure to take care of yourself! As hours are cut, cut, cut, don't try... — read more
Drowning in clothing inventory
WTH? Seriously, how much more clothing are they going to be sending?!? We have no room to put all this s@*t! Crazy!!!
Cutting your way to profits doesn't work.
In our store, which is one of the largest in the company, they've cut all the part time associates, leaving only a small number of full-time people to do everything. So, here's the thing. The best way to increase sales? Have associates that can... — read more
The Slow death...
Payroll cuts during buyback/rental check in, no Spring Rush Payroll, Insane clothing inventory, email push....blah.blah.blah. The stores are dying and Follett Higher Education will be filing BK at the end of 2023 due to contract violations... — read more
Happy Thanksgiving from EK
Rest and recharge! So we can be overworked when we return. I don’t get to spend it with my loved ones as my hours got destroyed with no notice and I cannot afford to. But I hope those up too get to
Full Time
What happens when full time clock in people get hours cut to under 32 ? Do we lose benefits because we are not “ technically “ getting full time hours ??
Stupid
Let us take labor away from the stores. You know, the whole reason we’re in business. Meanwhile, GVPs watch Netflix and take naps. Genius. So much winning.
Payroll mutiny at some stores
Some stores are ignoring the payroll budget or lack thereof and scheduling team members. Wish it was that easy at other locations. We were cut so badly only 1 person is working the week of Thanksgiving and they are hourly. We're going to be on the... — read more
Demotivational conference call
I pray there are no more. I pray my job search ends with me leaving this mess.