The truly ironic part is, those that know the products, worked the ugly escalations, and built good troubleshooting skills TAC in the 2000s; are now on the outside, dismantling the Cisco networks to other OEMs.
I loved and lived Cisco. Early TAC through the 2000s was a crazy, fun, challenging lifecycle. I was very happy.
Then Cisco said they did not want me around. Really? I was reviewed as a top performer, and worked truly hard to be a good skilled troubleshooter.
I had another job before the package was up, and have worked at several other companies, essentially migrating Cisco gear to other vendors.
Cisco gear will still be out there because customers will run it into the ground, the old stuff is great.
The market transition has already been missed. It is ironic when partners call on customers to pitch Umbrella for example and find the whole enterprise firewall was swapped out last year; and the Cisco account team could seemingly care less.
The old Cisco horse is dying. She can still pull the cart, but with fewer and fewer people on board. Get out while you can. While you can decide your next step.