Today, I met a small business owner who uses One Talk. He became very frustrated when he found out that I had previously worked on another Verizon project, even though I explained that I no longer work for Verizon …
He then shared his opinion that companies lose customer trust when they fail to listen to customer feedback, retain ineffective employees, and let go of capable people. He questioned why companies make such decisions and felt that they ultimately damage customer confidence and loyalty.