As I prepare for a vacation trip to Europe I contacted Vz Call Center. I must say the Rep was outstanding.
Being a longtime employee and Fios/Vz Mobile customer....historically was confusing and put so much on the Customer to manage.
I point this out for two reasons...first.... the focus and execution was flawless and secondly.... rhe Service Rep was awesome and hwrbrole needs to be supported and expandes and removebrhe Director/Sr Director headcount and live up to the hype of Customer experience