PNC Bank's acquisition of FirstBank led to widespread customer issues. Former FirstBank customers reported long lines at branches and long phone wait times. Some customers experienced strange problems, including access to other people's bank accounts. One customer found her debit card registered to an old, incorrect address. PNC Bank is investigating these matters and deploying additional customer support resources.
Denver, Colorado
https://www.9news.com/article/money/consumer/steve-on-your-side/former-firstbank-customers-issues-long-waits-pnc-transition/73-59c03a40-a873-46a0-b58b-7ab5e784f42f