Nobody likes being laid off, but MSI has made the entire process far more stressful than it needed to be. Throughout this process, they’ve provided a lot of misinformation—or just plain incorrect information—to both me and several of my former coworkers.
I originally emailed HR because my 401(k) still wasn’t reflecting my termination. I even acknowledged the expected processing timeline and pointed out that more than enough time had passed. Only then did they escalate the issue, and it turns out Voya hadn’t even been notified that we were terminated.
Then there was the COBRA coverage. We were told Aptia365 would have our subsidized rates available, so I waited. After hearing nothing, I finally called them myself and was told I had to enroll first before anything would appear. That was never communicated.
The fact that so many of us have had to chase down answers and fix issues ourselves is frustrating and disappointing. If a company is going to lay off a large number of employees, it should also be prepared to handle the administrative process accurately and communicate it clearly.
If you’re reading this MSI, go fly a kite. This whole experience is ridiculous and shameful. Maybe don't lay off so many people if you can't keep up with the paperwork required.