Wayne and other leaders act like it’s about the members. I bought into this, hook, line and sinker. Does anyone really care? Or does it get lost in the middle? First line managers would rather support the cr---y vendors versus the members.
The second line is a bunch of washed up managers from Wells and Citi. How’d that work there? Short answer it didn’t. USAA hired good people and wouldn’t listen to them and current leadership ran them off.
Former regulators, experienced big bank people and they were silenced or worked to death, or pushed out, by a passive aggressive culture. While trying to prove rampant operational weaknesses and valid compliance findings. The lack of accountability here is astounding.