Thread regarding Cisco Systems Inc. layoffs

and now wrapping Services (failing) and Software (growing) to mask the plummeting sales of Services/CX in one number that appears to be either growing or flat.

Simple. Advanced Services used to do a lot of the higher end CS motion, and SE's most of the rest. MM bamboozled CR on the concept of CS, and how Cisco didn't have it, so he gave her a remit to fix it. Tech Support funds were steered away from TAC (now customers feeling that big time), into a big CS org, with TS leading the "product".

A huge song and dance, big noise, big launch of ST L1 from TS. MM, TS, too many - needed to cover up the fact that Adv.Svcs. were already looking after top customers, so none wanted to buy STL1 or STL2. CS dashboards changed monthly to massage the numbers, make sure adoption numbers went "up". TS has to make STL1/2/3 successful soon or he's out. First serious batch of renewals is about to hit since CS launched... moment of truth for the mostly behind the scenes accountants in the renewals org. New CX Product VP has been brought in by TS to "fix" PLM - going to be a blood bath.

Was there good stuff past few years? Yeah. BU's PLMs confronted by CX people asking "how does your widget make value for the customer" and cr*ping their pants because they had no idea... so they stalled and sabotaged their CX Cloud Integrations. But finally they are waking up to the importance, and actually starting to make products for customers, not what their VP's think will make sales VPs happy.

The miracle is how MM and TS have survived given the terrible performance of CS. Ultimately Adv.Svcs, account teams, etc. are still doing a lot of their jobs, and big accounts have power struggle between prof.svcs. and CSE. So still a big effing mess.

If you have a look at our future business model, the elements that CS bring is necessary. Not necessarily in its current format, but with the current salesforce, less than intuitive software and manual buying programs, somebody has to do it explicitly. For now.

It’s needed but very poorly managed. Whole lot of promises and nothing delivered

SF Customer Success was part of V2MoM SF's group was hit very hard with the first wave of layoff. Can't we learn from SF's mistake with V2MoM to stop the CX waste now already? How many leaders (Executives, Managers, Directors, etc.) do we need in CX?

The entire company is lead by jokers and yes-men. You just described "corporate america"...

The organization has pockets of yes-people who have mastered the ability to fund baloney projects and programs fueled by powerpoint decks.

Much like a door-to-door salesperson walking high-end neighborhoods and ringing doorbells; pitching the wealthy for funds to continue their journey.

You have to hand it to them, they have mastered their craft.

If you peel back the hollow corporate veneer; there isn't much true innovation and intelligence rattling around between the ears; beyond a survival instinct to fund their own powerpoint powered parasitic preservation.

They do get a A+ rating though on playing the Cisco game, better than most of us.

CSEs and CSSs in CX do not know what they are supposed to do so they just find whatever work they can do to drum up their values and impacts to CX by reporting upward. Most of them do make good money since they are very high grades. Wish we could have use some of that $$ to save a lot of the valuable and talented ex-Ciscos that were impacted and truly provide values.

CSS = Bullsh-t

I won’t really say it’s nonsense. The role now is everywhere and the renewal normally comes from the success team as well. What is nonsense it’s how Cisco is using the team