You would think that with high quotas and targets VZ would invest in systems that actually work so we can do our jobs. But instead we not only are having to accept the high quotas but suffer from not being able to do our jobs. Either lower our quotas or fix the system enough of the “thank you for being patient as we work through system issues”. This cannot be the excuse every time. Instead of investing in new system enhancement please just fix the ones we are already using. No one is asking for more tools. Actually listen to the front line (retail, R2B, B2B, i2b, v2b, telesales) and ask them what they NEED, and not what you think they want. Rant over. Now back to work tomorrow and the same issues.
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Lol buddy those systems are a joke. Without giving too much info to expose myself I can say that only a fraction of the feedback we gave to the devs during testing ever made it to the “finished” system. They didn’t even trial how Apple, BestBuy and Walmarts systems integrate with ours. Their systems still link to OMNI 1.0 and yet they are talking about retiring it.
I'm no fan of the outsourcing of IT to India, but to be fair the systems were jacked up was waaaaay before that move was ever done.
System is a dinosaur. They need to get rid of it asap
The answer is in the group name
RTO.. will fix everything.
OP has it right. No one needs more tools, just fix what we have.
Systems were always cr-p in VZT. Its the result of having a regulated business where you can't just bring in people who know what they're doing but rather have to do the best with what you got in terms of union-represented people. I remember working in that environment and how things were so jury rigged like that friggin COFFEE system.
Wireline investment isn't going to happen, just being managed - hence the Infy deal, Even if Infy came up with a plan to 'upgrade' the legacy systems to something more modern and functional, the business won't fund it - too expensive and too long to implement.
Wireless was not touched in that deal. Having said that - I agree. Deliver was is needed, not what you think people want. Stop providing solutions looking for a problem.
This is the kind of stuff that happens when you outsource/offshore your IT group.
Hans invested in VZ's systems by signing a 1B dollar contract with Inf0sy$ in late 2018 to replace 90% of the experienced, Verizon American IT workers with "cheap labor" from India. Infy makes tons of promises to replace this system or fix that system, but as soon as a due date approaches (with little accomplished), they switch all of their workers around claiming they need them for something else. Then they push out the due date claiming they have to train the new workers. It is an endless cycle. A total scam.
I'm sure Hans gave Infy the 1B upfront instead of giving them partial payments when contracted work/due dates were met.