But wanted to share what I have noticed. I have Windstream phone service - I signed up for paperless billing. If they don't sent the email stating how much you owe and when it's due (and you miss your due date) - they sock you with a $5 late fee. I guess this is how they are making their money these days. Pathetic. But from all I have read on this site, it is par for the course.
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Who wants to call Windstream and deal with that mess? Their backend is notoriously defective and running on equipment from the 90s. Not all of it but every customer always seemed to be on a legacy leg somewhere in the build.
They let their customers order protected diversified paths and manage to knock them out of service "upgrading the network" only because they DIDN"T EVEN DOCUMENT who was built where. Not to mention they will build the diversity in the same rack same equipment same failure point.
Do yourself a favor and avoid an outage by getting service elsewhere; they often can't forward your number because their access to the switch is running on outdated equipment too. lol. seriously. Sh-t show. Early termination fee is less headache.
Tip of the day. Call and ask them nicely to waive the late fee, they will. If I wasn’t laid off on 4/20 then I would have waived it for y’all.
Just wait until the customer service number goes to an AI bot. Less employees = more profit.