Verizon really need to restructure their CX team. You have the worst site and app.. disjointed experience.
Believe it or not , they have one person for each page and still the experience is so bad. Some of them are so ancient and so resistant to any change. These people should be identified whose exclusive work is to stop others from making any progress.
Verizon website is so 2010.. not sure why leadership is sleeping.
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Not UX design .. people who actually design the customer journey.
Some of them does not want to lift a finger to make changes and will find faults in others if they try to do anything.
I think you mean UX design team.