"Chase pays probably a blended comp of around 55bps to its LOs. That’s pretty cheap production.
Chase/Wells/Citi etc obviously have more overhead than a small correspondent or broker, but they also have economies of scale as it relates to pricing/selling to the agencies, plus they have servicing revenues.
Small correspondents and brokers pay maybe 90-110 bps to their folks and they can make it work. Not sure why Chase can’t at around 55bps"
They can, but they can pay even less than .55% to people in a call center, and they can also monitor all the calls and have more control over the process, something that Chase really wants to be able to do. They have had the "economics of scale" for a long time, but still have a very small portion of their customers who do a mortgage with them. Why? Chase pricing is not competitive and they have a (well earned) reputation of being conservative and screwing up the process. They have improved the process in recent years, but they still take a smug/arrogant approach to mortgage customers and that doesn't fly in a tight market when there are many more options. They "hold their nose" and do mortgages, but hate everything about it, and it shows.