Since USAA broke their own protocols and changed leadership from prior service to civilians and the association is moving backwards. We lost pride and the morale is down. Sad to see USAA heading in the wrong direction.
This is one of the main reasons why things have been going downward. One major wrong decision is flushing this once-great company down the drain.
Oh and who could forget Chad Borton, who was technically in the military for about twenty minutes, before he went to Harvard Business School and went on to lead a fulfilling life at such well-regarded organizations such as checks notes McKinsey.
Well the good news is that the bank will be laying off all the shiny new Christmas Toys now that the regulatory issues are dying down.
The civilian executives - Stuart Parker, Wayne Peacock, Amala Duggirala, and the like - are the ones tanking the company.
The bank is in hot water with regulators because executives in the bank were to proud to listen to the frontline employees. It has nothing to do with the civilians brought in to “save our a$$.” All USAA did was bring in other banks garbage and tried to polish them off as shiny new toys on Christmas morning. A lot of frontline employees called the bank out on the cr-p systems and procedures they had, only to be told things like “this is USAA, not Chase, BofA, Wells Fargo, we’re world class,” or “you were hired to answer phones and sell products, not to decide what systems and procedures you like or don’t like.”
Oh bologna! This company would be in even more regulatory hot water if it weren't for the civilians that were brought in to save your as--s
Agreed.