In the email from leadership to tax support:
"Objective: Be a Future Ready Organization
Key Result: Increase our footprint in our Global Centers"
Did layoffs impact any other teams?
Running afoul of IRS rulings didn't stop Support from doing the same thing in Corporates. Support for UltraTax is almost certainly getting off shored next year.
I'm long gone from AA TAP, but food for thought:
From https://www.irs.gov/privacy-disclosure/cloud-computing-environment ("Cloud Computing Environment"):
"Onshore Access
Agencies must leverage vendors and services where (i) all FTI* physically resides in systems located within the United States; and (ii) all access and support of such data is performed from the United States.
Identification of requirement that FTI may not be accessed by contractors located “offshore”, outside of the United States or its territories. All physical locations where FTI is stored, transmitted, processed and/or received must remain within the United States. This includes all primary and secondary data centers and any backup facilities. Additionally, cloud environments (and any components, including, but not limited to, storage, virtualization, operating systems and networking) may not be accessed by vendor administrators from networks outside the UnitedStates. Further, FTI may not be received, stored, processed or disposed via information technology systems located off-shore. The discovery of offshore storage and/or access to FTI during an onsite Safeguards review will result in a Critical finding."
*FTI = "Federal Tax Information"
Now, I would think that offshoring any portion of TAP might run afoul of this IRS ruling?
Just a thought....
Shows you how much they really care about our mental well being. Steve and the ELT don't care about employees. they care about lining their pockets and will step over fallen employees and suffering customers to grab their pot of gold. TAP was a great business.
Future ready for all that non-us business TR is about to still not have.