Does anyone know any specific orgs or teams that are being majorly impacted?
I’ve heard that customers have cited poor customer support as one of the reasons for migrating to Amadeus, and the general consensus among AS customers, per CSPs and ADs, is that they’re being pushed to incite customers to pay for a quality of service they used to get for free. Is there any truth to this? Will Upper Management in those “problematic” orgs be hit harder?
To OP, former AS did not always work the same way it does nowadays. If performance is not good and SLAs are not being met for customers it is because of the re structure which is not ideal for the type of work the HD does. You can't have people without training supporting all the suite of products for airlines. You shouldn't have L2 people hired outside the organization because they would know nothing! Even less than the L1. So there are things that need to be reviewed. Let's see if this gets better after the new reorg post Monday. I really hope so for those who are staying.
Everyone. It's going to be rough.
Labs is Boston based ?
if customer support is not great, by reducing the headcount it'll get worst as it will impact SLAs.
Labs will be affected
How about travel solutions?
Airline Solutions is going to be a bloodbath
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