It might sound harsh, but it's surprising to me that some branches that don't have a lot of traffic at all managed to stay open until now. I wonder why there is so much indecision to close them?
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US Bank model is garbage. From retail to wealth and above. Union Bank wasn't much better. I don't know who makes decisions but I'd love to know how they are still able to continue doing it with such horrible morale. Employees feels like used garbage here. US Bank should be ranked the worse but they buy the awards every year.
The branches are low performing because the staff is generally lazy and reactive that is more focused on break fix issues vs proactive customer outreach, vs the bank across the street. US Bank is a safe haven for tellers not bankers. Who needs a teller in 2023 when we have cell phones?
Give Sekou time, he will identify the poor performers. Both individuals and branches. They didn’t bring him in from JPM to go with status quo, he’s here to produce results. There have been so many people hired in retail due to nepotism, if they are not contributing they will be out. We’re entering a new era, if you’re not part of the solution it’s time to look elsewhere. This company needs an en--a.
Branch Managers- Keep on hiring your friends or friends of employees that just take up space and payroll dollars. You will regret those choices once your performance comes into question. It will come into question and your District Manager will no longer stick out their neck for you..
The problem is not poor performing employees. The problem is poor performing management. Andy Cecere and McKinsey & Company have destroyed the trust customers once had in USB. AC is way out of his league, and it’s showing more and more. He should’ve been shown the door years ago before it got this bad. The bank needs a leader that knows more than just laying people off to make the books look good. Read the review sites and social media comments. His decisions have been driving customers away at an alarming pace. Because he’s sacrificed customer service and employee moral for his own selfish breed.
That’s because the bank owns a ton of real estate. Who is going to lease or buy a decrepit, rundown bank. Lots of empty commercial properties around.