Change my mind.
6 replies (most recent on top)
ETMS was 20 years system from MCI WorldCom era. Surprised they r still using it. Have you heard "the world is going cloud"? It means use Salesforce/Service Now/Hubspot/FreshWorks...gazillion other cloud hosted software to be industry compliant. Walk into any federal or govt offices they will be using a industry standard toolset. Try explaining etms to them.
Big companies go to 3rd party platforms so they can outsource all of the SDLC support personnel to IT firms like HCL. It would be at least 2x the cost to outsource IT for a fully custom product that's proprietary to vz and don't support for any other customer.
My requirements go through 8 people before they get to the developer, so now I spend 10x more time in meetings to keep explaining, re-explaining and correcting what's going through the outsourced, disparate agile process. And in the end, I'm stuck with whatever they give me... so then I have to accept it or go through the process several more times to get the feature right.
At the beginning, someone is saving money on paper, but by the end, vz paid multiples of what it would cost for an inhouse product... sometimes I think inhouse products aren't valued by executives because they don't cost enough to make a splash.
Dedicated, life long employees aren't a bad thing. That can cut through months of red tape. Besides, do you think someone from an outsourcing company or another country cares if vz customers like their products? They don't.
I used to think that. But I realized that once a company gets so big, they begin making their own tools to customize what can’t be customized with 3rd party vendors (Remedy, Metasolv, SNOW).
Small and midsized companies use these retail products from IT case management vendors. But since it’s geared for IT/ITIL, it’s not always intuitive for telecom.
Large companies can have dedicated personnel to make their own tools. Sometimes an application works best when it’s 40-50 little buttons that people never know what the picture ever truly is. Muscle memory will set in and user interaction will be fluid.
Sad to see some great tools deprecated in the name of uniform appearance / brand guidelines (thanks Scotti) or worse, in anticipation of spinning off entire departments.
I wish UI designers didn’t think that oversized, Fisher-Price spacing and freeform, predictive text search were the most efficient way to navigate an app.
I’m from the old school Web 1.0 and would take one big index page any day (with links that turn from blue to purple once visited) over the infinite scrolling, modern design popular today.
Trying to flatten the learning curve comes at the expense of REAL efficiency of a seasoned employee with ALL functions in a bar right in front of them. The only time modern design works better is with occasional users and high turnover environments (foreshadowing?).
Love to hear input from everyone else.
Or that ServiceNow is a 3rd party tool that many companies uses instead of home grown systems.
HCL will probably take over etms migration..
Most likely. No reason to think otherwise at this point.