Not major issue but embarrassing for a major vehicle manufacturer. Says we can’t do simple things well or don’t care.
The Ford Super Duty has certainly been the subject of its fair share of lawsuits and recalls over the years, with most of the recent ones pertaining to a roof crush issue, though the popular pickup has also been targeted over things like “death wobble,” non-working power tailgates, diesel emissions concerns, and the fuel pumps used on models equipped with the 6.7L V8 Power Stroke engine, which recently prompted a new lawsuit. The redesigned 2023 Ford Super Duty has also been recalled over issues with the rear axle shaft, rearview camera, front window, and digital cluster, and now, it seems as if some pickups were delivered with the wrong lug wrench, too.
Select 2023 Ford Super Duty F-250-F-600 single rear wheel trucks were delivered with the wrong lug wrench, meaning that owners wouldn’t be able to use it in the event that they experience a flat tire or just want to utilize it to remove the wheel for another reason. However, Ford has issued a Customer Satisfaction Program – 23B52 – to address the mismatch and get the proper lug wrench in the hands of affected customers.
There is no mileage limit for this program, which is set to remain in effect through September 30th, 2024, though the automaker is encouraging customers and dealers to complete the replacement as soon as possible. Dealers have been instructed to utilize their FSA VIN lists to identify affected customers and then contact them, which just became available yesterday.
This action affects approximately 44,699 2023 Ford Super Duty F-250-F-600 models built at the Kentucky Truck plant between March 16th, 2022 and June 2nd, 2023. At least some of the affected trucks are being repaired at the plant, though many are already in the hands of customers.