Am reaching out pro-actively to my customers and prospects advising them with potential delays in delivery due to our system being down, heard the same from True Value stores and UPS. Would rather be up front with them, to apologize - and shared my cell so that they can keep in touch with me - and hopefully will resolve any issues that they may have incurred.
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Sunrise, what a p.o.s. In comparison to what CEXP brought to the table with Invision. 😂😂😂
Call MacGyver, the systems have been cobbled together with gum and duct tape for years. No real investments made to update. Remember ONE Staples? And the fact that Sunrise and the green screens still run the back end, it’s no wonder.
Oh, cr-p, we did just hire a new IT guy! I wonder how he likes his new job so far?
It’s ok Amazon is up and running and we are the back up supplier anyway. Customers will be fine go enjoy the days off with pay.
Didn’t we just hire a new IT guy. I am sure he will figure it out.
That's all well and good, and I'm sure you are worried about your book of business. Shouldn't you wait for direction on making statements to customers about delays? We're all here in the dark trying to make sense of this. I would bet it is a serious cyber attack but a majority of us have been given zero confirmation of this. I would advise you take extreme caution before telling customers anything.
What does your reference to TrueValue and UPS mean? You heard what?
Get a life. Customers would never get my cell #