First of all “No”, Citi does not value positive criticism and often tries to sell that they do in order to weed out what they consider the naysayers to put them “on a list”.
That being said….
The past 1 year:
JPM stock up 14%
C stock down -30% (that’s a negative)
Overall the C stock is down -38% since Jane took over. You can pull this information up yourself.
As one posted said: “In order to beat the competition you need to:
a.) provide a service or product that is UNIQUE that your competition does not have
AND\
OR
b.) provide a service or product that is BETTER than your competition.
If you don’t do at least one of these things then don’t expect the doors to burst open with people willing to give you their money.” - -which is true post.
Instead of focusing on “a” or “b” above all she’s seem to do is focus on molding the company to fit her vision of diversity, equality and inclusion (DEI). I’ve seen footage of 4 public interviews with Jane, when asked a question she always maneuvered the conversation back to DEI as if she had no other plan, just that and that alone.
I’m sure Jane did the best she could but we need new fresh thinking outside the box and not more of the same. We need someone NEW from the outside Citi with new innovative thinking and NOT part of the old Citi regime with the “more of the same” thinking.