Thread regarding Cisco Systems Inc. layoffs

Service Level Objective (SLO)

What is this bull about Service Level Objective (SLO)?

Customer has an RMA, there is no stocks of that part number (FPR2k!) in the Depot.
Sales gets escalated. and Services team start educating sales that our Smartnet is actually based on SLO, and that it is an aspiration and not mandatory!

Expecting sales to bring this message to the customer to be sla-ghtered?

on top of driving sales, handling tac, selling 30 security products, Mandatory training QTP, adopting Sales Console, pushing Customer success?

they could join the circus after all these.

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Post ID: @OP+1qbeHWDt

3 replies (most recent on top)

The answer is; you did nothing wrong. The overall system is broken and stacked against you.

In the US the poor keep voting to move the value they create to investors like me and then whine they have even less. It's clearly an unsolvable problem so don't even try 😉

So yes if I were in my 20s or 30s; I would absolutely do the bare minimum at work.

Most who do this won't take their free time to build skills and as a result become unemployable before 40.

None of this has anything to do with the the original post. When I previously ordered new products from Cisco itself the hardware shipped directly from China. If you can't even keep a proper stock of repair parts in the good times you're customers are going to die when they can't keep their networks going during a major escalation in trade problems. We clearly haven't learned from COVID and "just in time" could become an international disaster under the right circumstances. Clearly Cisco hasn't even correctly optimized for the current conditions.

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Post ID: @1hmi+1qbeHWDt

All of those issues have always been there. The difference on willingness to take on and own those responsibilities is firstly finding a motivated person willing to take them on, but then receiving the ongoing compensation associated with the responsibility.

Hired on in 1999. Most of last decade there was in 24% federal tax bracket. On escalations and issues, worked many times solid twelve hour days. Often would work late, then wake up early at start at like 4am. Was easy to do because was expected to make the deliverables; but was also compensated; and promoted. Financially it was a blessing to raise a family. Psychologically it was terrible; especially with dealing with the ever increasing population of senior leaders who were more politicians than leaders.

After it all came to an end, was a big adjustment psychologically, but was free. I spent almost eighteen years there and left fortunately set up in a position to retire in mid-50s, but still work on own term.

I would not have put forth the time and family schedule sacrifice without the reward. Those living that path now, do not let yourself be taken advantage of; if you are truly putting forth the effort and delivering results.

I still work in technology, and am an old-timer. Truly enjoy the camaraderie of working people in their late 20s and 30s. The difference now versus when I was at that age in the field is compensation. People now move on from job to job and I do not blame them. Companies can't expect skilled and motivated people to manage customers, be on call, work weekends, for garbage level wages.

The senior leaders at companies are hoarding most if not all of the rewards. When the next generations of people get to their 40s and look back at not being able to buy a home, save, and still take a vacation every year; they will look back and say what did I do wrong?

The answer is; you did nothing wrong. The overall system is broken and stacked against you.

So yes if I were in my 20s or 30s; I would absolutely do the bare minimum at work.

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Post ID: @dzz+1qbeHWDt

Agreed. So much cost and expertise has been stripped out of the business that they expect miracles. Especially in TAC and support functions that CR does not seem to value and think they can staff with fresh college grads.

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Post ID: @crv+1qbeHWDt

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