This place is becoming one of the most ridiculous places to work. “Inspire and build better lives and communities”- since when? This place is about being nice and bending over backwards for our “premier” clients, and treating actual people who need financial help/guidance out the door.
You can bust your butt meeting every goal they hand out, but if you aren’t hitting your required “CCGs” for the week, it doesn’t matter. And now if you are sick, or on vacation, you are still responsible for CCG numbers for those days?
Talk about transparency, in training, my AL, my manager, everyone says “there is no minimum credit score for consumer loans, they create a risk grade based on fico and a custom score that is the risk” however, that isn’t true at all, there is a HARD fico minimum of 720?
Remember when risk grade 1-4 was 0%/1.25%/3%/6.25% respective increases? Remember when they removed RG 4 in order to “better service our clients and help mitigate rising rate increases? Yeah, big time lie, we have moved our requirements to hurt clients and even more.
We are told to just “do our job” but no one is clear about what our job is? Is it to do what’s best for our clients, or to lie and manipulate them in order to get them into a different account or worse loan than they could get walking down the road to a bank or credit union within a mile radius?
This place is a joke.
The people who run this place are liars, manipulative, horrifying people. They use key “leadership” words that are a dime a dozen spewed at those sh---y conventions every year. They don’t even know what these words actually mean.
Top that off with expectations of management- the very people who don’t know how to run any basic day to day operations, sit there and berate their employees on “how to do it better”
Also, ET and CC are horrible, cheap operating systems. They could have very easily bought and installed a new system (Mambu, Finacle, or oracle for instance) but instead try to keep pushing two sh---y systems together?
Finally, what kind of AL just copies and pastes the same email every week “get your ccgs done they are so important. Let’s work on our 3 p’s, let’s focus on the 3 D’s of banking” verbatim ad nauseam.
I’ve found I can literally sit at my desk and do absolutely nothing all day, fake my way through ccgs for a week, and nothing gets said to me except “great job on getting so many ccgs done”.
I also found if I work my butt off, open multiple accounts, bring in and solidify the relationship of different high dollar clients, close well over my goal for irm referrals, credit cards, loans, etc, and miss my ccg count by 2, and I will have a meeting where my “purpose” is questioned, my desire to be a part of the team, etc.